Automatic completion
The capture ends as soon as all mandatory steps are done.
Aestimo Capture
All the data in your system before an expert opens the case.
Aestimo Capture guides your customers through the claim capture by link, checks every photo the moment it’s taken and hands complete, usable case data to your system via API – ready for automated processing.
Why Capture
The bottleneck isn’t processing. It’s intake.
As long as claims data arrives incomplete, a person has to touch every case: request, ask, re-check. Automation only works once the intake is right.
Incomplete
Missing information, documents or angles trigger follow-up requests before the actual handling even starts.
Unusable
Blurry, dark or wrong photos are often only noticed by the claims handler – long after the customer has left the scene.
Untrustworthy
Edited photos, screenshots and AI-generated images are quick to create and hard to spot afterwards.
With Aestimo Capture
99%of photo and data manipulation prevented at the source
Photos, video and data are captured live in an interface controlled by Aestimo – not uploaded from the gallery. Edited or AI-generated files never get into the case. Aestimo operational figure.
Guided self-submission
Complete and usable – right at the point of capture.
The customer is guided through exactly the steps your process needs. Every photo is checked immediately – not later by the claims handler.
- A journey per claim categoryYou define which photos, videos, audio recordings and documents a case needs, with mandatory steps. Everything is captured live in the browser; uploading existing files can be enabled per step – recommended only where truly needed.
- Triggered automaticallyYour core system or the Workbench creates the case via API. The customer receives the link by SMS, email or WhatsApp.
- Guided step by stepOn-screen instructions show what to capture next – no app, whenever it suits the customer.
- Every photo checked instantlyCapture checks each photo the moment it’s taken and gives the customer immediate feedback. If an image isn’t usable, they retake it on the spot.
- Handed over completeOnce all mandatory steps are done, the capture completes automatically and your system is notified via webhook.
Guided self-submissionIllustrative
Motor claim · 3 of 5 steps checked
- 01Vehicle front viewchecked
- 02Close-up of damagechecked
- 03Registration document (upload)checked
- 04Odometer readingretake
- 05Statement (audio)open
Photo not usable – please take it again.
Ready for automation
From complete intake straight into automated processing.
Capture delivers photos, videos, documents, location and an AI damage description to your system in a structured way. The Insurance AI Workbench takes over – fully automated where your rules allow, with expert approval where they require it.
Explore the Insurance AI WorkbenchWebhook & API
Your system is notified and retrieves media and metadata.
Optional AI analysis
Detailed damage description and flags for screenshots or photos of photos.
On into the Workbench
Coverage check, cost estimate, settlement – according to your review rules.
Live video inspection
When it gets complex: the assessor joins live – without travelling.
Some claims need an expert who can see and direct the details. Instead of driving to the loss site, they guide the customer through the inspection on a video call.
Field inspection vs. live video
86%fewer claims handled in the field
10×faster than an on-site inspection
In the same time, a field inspector handles 7 claims on average – a desk-based inspector handles 50. Travel and scheduling tie up scarce expert capacity. Aestimo operational figure for live video inspections. Results vary by process and implementation.
- Create the case and send the linkEnter the case number, customer and insurance type – the customer receives a secure link by SMS.
- Consent and permissionsThe customer opens the link, gives consent and allows camera, microphone and location.
- Run the inspectionThe assessor accepts the call, guides the inspection and takes photos and videos remotely.
- Complete the reportPhotos, comments, location and call duration are ready in the case summary.
Live-call tools
The tools of an inspection – remotely.
Camera switching
Front and rear cameras plus every lens detected on the customer’s device.
Flashlight
The assessor turns on the customer’s light in poor lighting.
Pictorial instructions
Preset visual instructions shown to both parties.
Photo, video and audio
Photos, videos of up to one minute and audio recordings – the customer always sees a notice.
Annotations
Mark up and comment on photos – the original is preserved.
On-screen drawing
Markings appear live for both participants.
Screen sharing
The assessor shows the customer documents or examples.
Chat with documents
Messages plus PDF and JPG uploads – part of the case report.
Private comments
Case notes the customer doesn’t see.
Weak-signal mode
Reduces bandwidth to protect audio and photo transfer on poor networks.
Configuration
Set up for your processes.
Categories & journeys
Claim categories with their own capture steps, mandatory items and notifications.
Roles & groups
User, supervisor, admin and a technical API role. Users are assigned to groups and claim categories.
GDPR settings
Mandatory consent with your own text; location sharing required or optional.
Retention
Deletion periods from 1 to 60 days per category.
White label
Application name, primary colour, logo and favicon in your brand.
Integration
REST API, webhooks, API-only case creation and Zoho WorkDrive.
Technical requirements
Runs on what’s already there.
| Assessors & claims handlers | Windows, macOS or Linux with an up-to-date Chrome, Firefox or Edge. A headset is optional. |
|---|---|
| Customer | Smartphone or tablet with a camera and internet connection. Recommended: Safari on iOS, Chrome on Android. |
| Installation | None. The customer opens a link; the assessor works in the browser. |
| Languages | Customer interface in German, English, French, Italian, Slovenian and Croatian. |
| Scope | Property and casualty claims, excluding personal injury. |
Book a demo
Bring one process. We’ll show you where Aestimo fits.
A specific use case is the best starting point.